We are hiring

** We are hiring**
SUPPORT WORKER Face to Face (Digital)
This new role will provide support to patients in preparing for follow-up clinical conversations they have with primary care professionals. Support Workers will work closely with the Project Manager from the CCG for this programme, and with Health Exchange. You will support a caseload of patients in care homes and in the community using provided technology and collating data from their interaction onto the Docobo web-based portal.
KEY DUTIES AND RESPONSIBILITIES:
Respond to allocation of patients by the Project Lead to support with using provided technology.
Provide assistance and support to patient to use the remote support platform
Proactively identify and work with the patient to identify and upload their personalised care requirements, using web-based portal
Help people to manage their need, answering their queries and supporting them to make appointments
Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation
Ensure that people have good quality information to help them make choices about their care
Support people to understand their level of knowledge, skills and confidence when engaging with online web-based tool.
Support the capture of data regarding personalised care
N.B, Induction and all training will be provided by the PCN to enable the effective and expedient roll out of the programme across the relevant care homes.
Must hold a valid driving license and use of a car
Must be fully COVID-19 vaccinated

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