Vacancies: Link Worker – Urban Health Primary Care Network

Job Title: Link Worker – Urban Health Primary Care Network
Salary: £19,000 per annum
Hours: Full-Time
Contract: Fixed
Location: Urban Health Primary Care Network – based in Birmingham and reporting to Health Exchange, Avoca Court
Accountable to: Operations Manager


The purpose of this role is to facilitate clients within the community to improve their level of wellbeing by engaging in community assets. They will provide a seamless referral system for several GPs and other Healthcare professionals in the Urban Health (UH) Primary Care Network (PCN) and ease access and engagement.
The role will require supporting clients to access a range of health, social care, welfare advice and other support services. It will require proactive engagement with healthcare professionals to stimulate referrals into the programme. Clients will be supported on an individual basis to set goals and priorities to improve their health and wellbeing.
Fundamentally the Link worker will be the point of contact for UH Primary Care Network and facilitate the smooth implementation and adoption of social prescribing throughout the network. Engagement at practice and PCN level is essential, as is relationship building to embed a successful and productive service.


• Communicate and liaise with community resources and external activity partners to ensure they are aware and fully engaged with the service and how it can benefit them.
• Invest time in patients to discover individual’s interests and support them in unlocking their potential.
• Provide information, advice and guidance to referred client, including signposting where appropriate
• Undertake initial assessments; identify goals and develop personalised plans with clients.
• Ensuring that the work complies with contractual monitoring and evaluation requirements.
• To record all project activity.
• To attend relevant meetings to discuss the progress of the project.
• Work with other health professionals to build relationships and increase client access to the service.
• Develop comprehensive knowledge of wider support services for people with high support needs including; social isolation, wellbeing, housing, unemployment, welfare and benefits.
• Extend and develop the menu of services prescribed in the service directory
• Maintain effective relationships with Health and Social Care professionals, Information, Advice and Guidance Services, support services, stakeholders and partners
• Recognise people’s needs for different methods of communication and adapt accordingly
• Responsible for producing own correspondence, performing and maintaining administrative tasks Adhere to Health Exchange’s policies and procedures at all times including Equality and Diversity, Health and Safety, Confidentiality, Lone Working and Safeguarding
• Ensure the Social Prescribing service reflects the vision, mission and values of Health Exchange
• Undertake any other additional tasks as reasonably deemed appropriate by the Operations Manager


The behaviours that must be demonstrated in the job:
• Ability to work flexibly and travel if required, to multiple sites
• A strong empathy with the values of Health and Wellbeing
• Enthusiasm and a friendly demeanour
• Superb communication skills, written and verbal
• Passion to support behaviour changes
• Thoroughness and with a good attention to detail
• Confidence
• Self-reflection
• Commitment to diversity


Qualification and Skills: Essential

• Excellent level of written and spoken English.
• GCSE Maths & English Language or equivalent
• Qualification or relevant experience in the field – eg community development, health promotion, community work, Physical Activity/Sports Development
• Excellent ability to use Microsoft Office applications, including Word, Excel, Outlook, and use of the Internet.
• Excellent relational and interpersonal skills
• Team building skills and highly motivated.


• Excellent knowledge of data input, extraction and analysis.
• Degree in health/sport related field
• Experience of working with General Practice
• Experience of supervisory and leadership skills
• Knowledge of behaviour change techniques


• Experiencing of developing and maintaining relationships with clients
• Working with a range of health, social care professionals and voluntary and community sector organisations.
• Experience of working with a range of communities
• Experience of organisational development and capacity building with individuals and groups
• Experience of giving advice or 1:1 support, assessment and training.
• Commitment to clinical supervision and reflective practices with colleagues and management
• Effective approaches to community engagement and development.
• Knowledge of community development techniques used to improve mental health and wellbeing, healthy eating and physical activity.
• Up to date knowledge of issues affecting the work of voluntary/community groups.
• Ability to meet deadlines and work in an efficient manner
• A commitment to the principles of equal opportunities.
• An understanding of the importance of confidentiality and data protection.

Whilst every effort has been made to outline all the main duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail. Also, the post holder may, from time to time, be asked to undertake other reasonable duties commensurate with the grading of the post.

Successful candidates will be subject to a DBS check and references.

If you would like to discuss this position further, please contact Neha Garg or Rachel Georgiou. 

To register your interest for the role, please email your CV to Neha Garg ( ) and

Rachel Georgiou ( ) by Saturday 12th October 2019

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