Job Title: Health and Wellbeing Partner Supervisor
Salary: £21,000 per annum
Location: Health Exchange, Avoca Court
Accountable to: Operations Manager
The purpose of this role is to oversee the facilitation of the Voluntary Communities and Social Enterprise (VCSE) social prescribing contract delivered by Health Exchange in conjunction with Our Health Partnership (OHP).
Support Health and Wellbeing Partners to facilitate the navigation of community assets and ensure every patient referred to the service receives consistent support. They will provide a seamless referral system for several GPs and other Healthcare professionals in six localities across Birmingham in partnership with Our Health Partnership (OHP) and ease access and engagement.
The role will require supporting team members in helping clients access a range of health, social care, welfare advice and other support services. It will require proactive engagement with healthcare professionals to stimulate referrals into the programme. Clients will be supported on an individual basis to set goals and priorities to improve their health and wellbeing.
Excellent communication skills will be essential to ensure surgeries are satisfied with the service being provided to their patients and any feedback is addressed to keep stakeholders happy.
KEY DUTIES AND RESPONSIBILITIES:
• Supervise daily activities throughout the service ensuring all team members provide a consistent service to OHP Patients.
• Engage with General Practice and provide practice level feedback on a monthly basis.
• Observe each team member within clinic and feedback observation results to the Health & Wellbeing partner and management where required.
• Communicate and liaise with community resources and external activity partners to ensure they are aware and fully engaged with the service and how it can benefit them.
• Invest time in patients to discover individual’s interests and support them in unlocking their potential.
• Provide information, advice and guidance to referred client, including signposting where appropriate
• Undertake initial assessments; identify goals and develop personalised plans with clients.
• Ensuring that the work complies with contractual monitoring and evaluation requirements.
• To record all project activity.
• To attend relevant meetings to discuss the progress of the project.
• Work with other health professionals to build relationships and increase client access to the service.
• Develop comprehensive knowledge of wider support services for people with high support needs including; social isolation, wellbeing, housing, unemployment, welfare and benefits.
• Extend and develop the menu of services prescribed in the service directory
• Maintain effective relationships with Health and Social Care professionals, Information, Advice and Guidance Services, support services, stakeholders and partners
• Recognise people’s needs for different methods of communication and adapt accordingly
• Responsible for producing own correspondence, performing and maintaining administrative tasks Adhere to Health Exchange’s policies and procedures at all times including Equality and Diversity, Health and Safety, Confidentiality, Lone Working and Safeguarding
• Ensure the Social Prescribing service reflects the vision, mission and values of Health Exchange
• Undertake any other additional tasks as reasonably deemed appropriate by the Operations Manager
The behaviours that must be demonstrated in the job:
• Ability to work flexibly and travel if required, to multiple sites
• A strong empathy with the values of Health and Wellbeing
• Enthusiasm and a friendly demeanour
• Superb communication skills, written and verbal
• Passion to support behaviour changes
• Thoroughness and with a good attention to detail
• Commitment to diversity
KNOWLEDGE, SKILLS AND ABILITIES:
Qualification and Skills:
• Excellent level of written and spoken English.
• GCSE Maths & English Language or equivalent
• Qualification or relevant experience in the field – eg community development, health promotion, community work, Physical Activity/Sports Development
• Excellent ability to use Microsoft Office applications, including Word, Excel, Outlook, and use of the Internet.
• Excellent relational and interpersonal skills
• Team building skills and highly motivated.
• Excellent knowledge of data input, extraction and analysis.
• Degree in health/sport related field
• Experience of working with General Practice
• Experience of supervisory and leadership skills
• Knowledge of behaviour change techniques
• Evidence of excellent communication skills with patients, stakeholders, management and teams
• Experiencing of developing and maintaining relationships with clients
• Working with a range of health, social care professionals and voluntary and community sector organisations
• Experience of working with a range of communities
• Experience of organisational development and capacity building with individuals and groups
• Experience of giving advice or 1:1 support, assessment and training.
• Effective approaches to community engagement and development.
• Knowledge of community development techniques used to improve mental health and wellbeing, healthy eating and physical activity.
• Up to date knowledge of issues affecting the work of voluntary/community groups.
• Ability to analyse data and report back in a concise and effective manner
• Ability to meet deadlines and work in an efficient manner
• A commitment to the principles of equal opportunities.
• An understanding of the importance of confidentiality and data protection.
Whilst every effort has been made to outline all the main duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail. Also, the post holder may, from time to time, be asked to undertake other reasonable duties commensurate with the grading of the post.
Successful candidates will be subject to a DBS check and references.
If you would like to discuss this position further, please contact Neha Garg or Rachel Georgiou.
To register your interest for the role, please email your CV to Neha Garg ( Neha.Garg@healthexchange.org.uk ) and
Rachel Georgiou ( Rachel.Georgiou@healthexchange.org.uk ) by Saturday 12th October 2019.