Job Vacancy: Human Resources Manager


Job title: Human Resources Manager

Salary: Up to £45,000 (Pro Rata – negotiable)

Hours: 22.5 Hours (Equivalent to three days a week but flexible and negotiable)

Location: Virtual, but with occasional presence in Health Exchange’s offices at Avoca Court, Birmingham

Accountable to: Chief Executive Officer

Working Relationships:

Internal: Chief Executive Officer; Senior Management Team; All Staff and Consultants.

External: Commissioners; Strategic Partners.


The Human Resources Manager (HR Manager) leads and manages the overall provision of Human Resources services, policies, and programmes for Health Exchange and its subsidiary, Living Well Taking Control (LWTC), to provide a dynamic, high-performance culture that emphasizes quality, productivity and standards; goal attainment; and the recruitment and development of a motivated, empowered workforce.



The Human Resources Manager will work closely with the Chief Executive Officer (CEO) to lead and coordinate the development and implementation of all people-related policies, processes, programmes and services; assisting and advising the CEO, Senior Management Team (SMT) and all staff and consultants on Human Resources issues, so that Health Exchange’s HR policies and practice are legally compliant and supportive of the organisation’s mission and objectives. S/he will provide proactive HR guidance and support across the organisation, with principal responsibility for:

  • Identifying, sourcing and recruiting qualified talent using different niche channels, social media outlets and recruitment platforms.
  • Managing all aspects of Health Exchange and LWTC’s recruitment process, including pre-screening, on-site interviews, reference checks and offers.
  • Employment Contract management.
  • Onboarding and Induction.
  • Employee relations and staff welfare.
  • Learning and Development of employees.
  • Record keeping, monitoring and managing of HR data.
  • Reviewing and implementing HR policies across the organisation.
  • Promoting equality and diversity as part of the culture of the organisation.
  • Performance Management, including reviewing and overseeing the appraisals process.
  • Leading management of complex employee relations matters in line with Health Exchange’s policies and procedures.
  • Leading and managing disciplinary, grievance and capacity processes by undertaking or supporting investigations, writing reports and serving on panels.
  • Leading the roll-out of any new HR processes or other organisational infrastructure changes.
  • Leading the development of the HR function, implementing standard operating procedures alongside improvements to controls making full use of IT and automation of processes wherever possible.
  • Assisting the Finance Team/Budget Holders with any people-related information required for monthly reporting, payroll management, pension management, annual plans and budgets, and the annual audit.
  • Ensuring all HR policies and procedures comply with legal requirements and best practice and written up in easy-to-follow accessible formats, providing training and guidance where necessary.
  • Designing and delivering workshops and training as required.
  • Support the promotion of Health Exchange and identification and attraction of future staff and consultants (for instance, through participation in local job fairs and professional events).
  • Undertaking any other duties considered appropriate.




  • CIPD qualification (preferred equivalent to Level 7).
  • Demonstrable experience of leading an operational HR service, comprising generalist advice, payroll, benefits, learning & development and performance management.
  • Experience of scoping and implementing HR Information systems.
  • Flexibility and willingness to get the job done, whether that involves high-level strategic and technical work or basic HR administration tasks.
  • Excellent up-to-date working knowledge of UK employment legislation.
  • Experience of coaching and supporting managers.
  • Experience of designing and managing training and development programmes.
  • Two- to five-years’ recruitment experience.
  • Integrity, creativity, dynamism and a collaborative attitude to working with colleagues.
  • Self-confidence, personal credibility and the ability to support and challenge others appropriately.
  • Good understanding of and the ability to apply the principles of confidentiality.
  • Excellent IT skills: including Microsoft Office and experience of applicant tracking systems (ATS) software).
  • Ability to prioritise and manage his/her own workload, with effective time-management skills.
  • Proven ability to work both independently and productively as part of a team
  • Excellent interpersonal and communication skills, both verbal and written.
  • Good understanding and application of the principles of Equal Opportunities in a HR context.
  • Excellent attention to detail.
  • Pragmatism and problem-solving skills and the ability to think creatively when faced with new problems.
  • Commitment to Health Exchange’s mission and values.


  • Possess degree-level education, or equivalent.
  • Experience of the NHS, healthcare and voluntary, community and social enterprise (VCSE) sectors.
  • Demonstrable experience of supporting the remote management of teams.
  • Experience of supporting the successful delivery of complex public service contracts.
  • Knowledge and understanding of Information Governance, the Patient Confidentiality Act and the Data Protection Act.



Availability: This is a permanent post, available from September 2022, or as soon as possible thereafter. Appointment will be subject to the satisfactory completion of a medical questionnaire and the provision of proof of eligibility to work in the UK.

Salary scale: £40,000 – £45,000 p.a. pro rata, the entry point to be determined by level of experience.

Annual leave: 22 days per annum plus 8 public holidays (pro rata); rising to 24 days per annum after five years continuous service.

Probationary period: six months.

Notice period: During the initial probationary period, notice will be one month on either side. Subsequent to satisfactory review and confirmation in the post the notice period will be three months on either side.

Pension rights: The postholder will be enrolled automatically in Health Exchange’s Aegon UK pension scheme.

Hours of working: This is a part-time role, working 22.5 hours per week. Days worked are to be agreed with the CEO but it is anticipated that the HR Manager will spread their hours across 4 or 5 days per week. However, the post-holder will need to have a flexible approach to working hours in order to deliver required tasks.

Data Protection: Personal data is processed in accordance with Health Exchange’s Privacy Policy which is available at


The policy and practice of Health Exchange require that all staff are afforded equal opportunities within employment. Entry into employment and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. Subject to statutory provisions, no applicant or member of staff will be treated less favourably than another because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Where suitably qualified individuals are available, selection committees will contain at least one member of each sex.


Please submit the following materials by the closing date of 30th September 2022:

  • A covering letter, explaining your interest in the post and demonstrating how, by your skills and experience, you meet the requirements of the person specification.
  • An up-to-date CV
  • The names and contact details of two referees, one of whom must be your current or most recent employer. We will assume that we may approach them at any stage unless you tell us otherwise.

The position may be discussed further with the Interim Chief Executive Officer, Mark Wilson ( Any enquiries related to the application process should be directed in the first instance to Elayne Dwyer (