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News

Customer Satisfaction Report July/August 2017

Customer Satisfaction Report July/August 2017

We offer all of our clients the chance to complete a Customer Satisfaction Survey in order to review the impact of our services on the people that use them. Below is the outcome from July and August 2017.  

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Goodbye Health Trainers, Hello New Opportunities…

Goodbye Health Trainers, Hello New Opportunities...

It is with a heavy heart that we have had to say goodbye to our Health Trainer service, following the decommissioning of all Health Trainer services across Birmingham. However, with every end comes a new opportunity and we have been determined to ensure that all staff remained within the organisation

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Introducing our new Care Navigator Wellbeing (CNW) Service

Introducing our new Care Navigator Wellbeing (CNW) Service

Health Exchange have run Health Trainer Services in Birmingham for nearly a decade. During this time we have supported over 27,000 individuals across the city to begin their journey to better healthy by providing motivational behaviour interventions and supporting lifestyle change.  85% of our clients live in the most deprived areas

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EASYCare cited as one of the key innovations needed to address healthcare challenges

EASYCare cited as one of the key innovations needed to address healthcare challenges

The link below is a report published by the International Longevity Centre (ILC-UK) that was launched last week. It is titled ‘Towards affordable healthcare: Why effective innovation is key’ and cites EASYCare as one of the key innovations needed to address the challenges of 21st Century healthcare system. Health Exchange have been

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Customer Satisfaction Report 2016/17

Customer Satisfaction Report 2016/17

Here is a look at our impact, from the perspective of those who use our services.

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Customer Satisfaction Report, March 2017

Customer Satisfaction Report, March 2017
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Wellbeing Coordinator Programme Impact

Since August 2016, our Wellbeing Coordinator programme has been supporting older people in Birmingham to improve their health and wellbeing. The programme has had the following impact:

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Living Well Taking Control Receives Excellent Feedback

Living Well Taking Control (LWTC) – a partnership between Westbank charity and Health Exchange – is currently delivering the Healthier You: NHS Diabetes Prevention Programme (NHS DPP) in areas around England including: Birmingham, Sandwell and Solihull; County Durham, Dudley, Rochdale, Sefton and St Helens; and Bury. Client 156 (pictured) has

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