About Us

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Our Mission

Health Exchange is a charity with a mission:

Our mission is to educate, motivate and help people make changes which enable them to live healthier lives.

Everything we do aims to help us deliver this mission and improve the health and wellbeing of all those we work with and seek to serve.

Our Values

Our core values underpin all our work. We put them at the heart of everything we do; and we use them to inform services, make business decisions and form partnerships. At Health Exchange, we believe in:

  • Being the best… at providing services that meet the needs of every individual, commissioner, or buyer of our services
  • Investing… in our people by recruiting local people and helping them to develop their skills and knowledge
  • Innovating… by creating new ways of working which continue to make our services more efficient and engaging
  • Generating social value… by spending money in a way that benefits the local communities in which we work
  • Empowering… talking to our clients to build on their skills and knowledge so that we can create new solutions

Our Approach

Health Exchange’ approach is to work with people and communities to achieve better health and wellbeing. We help individuals to make choices about their lifestyles to improve mental and physical health and self-esteem.

Our staff are the bedrock of what we offer; we have an eclectic group of people who come from various backgrounds, speak multiple languages and possess a variety of formal qualifications. Wherever we are working, you’ll find that our team members directly reflect the community they are serving. This is a key component of our offer.

All our services centre upon the principle of ‘co-collaboration’, which involves Health Exchange staff working alongside clients to produce positive and sustainable outcomes. We believe strongly in our clients themselves and that they can be the most powerful factor in improving their own lifestyles.

Our overarching ambition is to improve the wellbeing of whole communities by spending money in a way that adds long-term social value. By empowering individuals and training community members, we believe that we can facilitate a culture of health and wellbeing within a community.

Our Performance

We want to be the best at what we do. That means we measure our performance as an organisation and want to get better at evaluating the impact that we make on the lives of the people and communities we serve. This is an ongoing challenge when our programmes are only part of the factors that influence a person’s health and wellbeing. It also means that we strive to make sure that our programmes and activities are effective in reaching the goals and objectives set for them; and cost efficient in the way they are planned and run so that we provide optimum value-for-money for those who commission or pay for our services.

We report on our performance and activities each year in our Trustees Report & Financial Statements. You can download and read those reports here:

Health Exchange – Trustees’ Report 2021-22

Health Exchange – Trustees’ Report 2020-21