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Monthly archive for October 2015

Customer Satisfaction Highlights (July – September 2015)

Introduction Between July and September 2015 we received 1130 surveys from clients accessing Health Exchange services. This presents a significant increase of 59% return of customer satisfaction survey in Quarter 2 compared to April-June 2015’s result. It also shows that greater emphasis is being placed on our clients’ feedback. Moreover,

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Health Exchange to launch comprehensive diabetes prevention programme

Later this month, Health Exchange will be welcoming the first group of participants onto its new and innovative pre-diabetes programme. The programme, which will serve several wards in Birmingham, aims to reduce the startling yet growing prevalence of diabetes in the city. It is estimated that if current trends in

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